Here's a full list of our benefits. Click on the benefit
for a full description:
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Education
Meetings & Networking
National Exposure
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Managing Opportunity
Keeping You Informed
Cost Control
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CTDA Monthly Webinars
CTDA is hosting monthly webinars. The webinars are 1 to 1 1/2 hour educational seminars done via audio and web conference simultaneously. The webinars are held on the 3rd Friday of the month at 10:00 a.m. CDT. The cost is only $99 for members, per company location (i.e. many people may participate from one location at a time) and $150 for non-members, per location.
CTDA Online Education
CTDA members have asked for educational programs on ceramic tile that they could offer to their employees, and now we have them as a discounted CTDA membership benefit. CTDA and UofCTS have joined to develop a series of educational programs to help ceramic tile employees be more effective at their jobs.
Learn more >>
Tile Training in a Box
CTDA Tile Training in a Box is an easy, affordable
way to introduce a newcomer to the ceramic tile industry
using a variety of reading, audiovisual and sensory
resource aids in an easy to use box, complete with
a tabbed binder of information and resource information.
Simply place the labels provided on your own tile,
and training is ready to begin!
Learn more/Order >>
Shade Variation Program
The CTDA Color/Shade Variation Program can help you:
- Create appropriate shade and color expectations
for your customers
- Save thousands of $$ each year in costly tear-outs
- Train your salespeople to sell shade and color
variations for what they are - part
of the art that is tile.
The program uses graphic representations of each
variation along with full-color photographs of actual
tile installations. Two photographs of each variation
type are provided.
Learn more/Order >>
Ceramic Tile Live Videos
Part of the Tile Training in a Box program, this
videos series covers: Manufacturing and Characteristics
of Tile, Tile Installation Techniques, Tile Care and
Maintenance, and NTCA's "Trowel and Error".
Learn more/Order >>
Certification Program
The CTDA reaches another milestone in its 30 year history of maintaining a strong industry with the launch of the Certified Ceramic Tile Salesperson (CCTS) program! Through the CCTS program, companies can gain the prestige, professional recognition, expanded knowledge and increased customer satisfaction through documented sales competence.
Learn more >>
How to Handle Customer Complaints Guideline
We all strive to promote excellent customer service
while providing quality products. But what do we do
when something unexpectedly goes wrong and a customer
becomes unhappy with their purchase? Do we always
know the appropriate steps to take to rectify the
situation? Or are we actually making things worse?
CTDA's "How to Handle Customer Complaints"
guideline is an excellent first step in answering
those questions. Attached, you'll find the guideline
that covers topics from the "Do's and Don'ts"
and good rules to follow, to steps in arranging for
a jobsite inspection and sample complaint reports.
Feel free to distribute this handy guideline throughout
your company to help encourage good customer service.
In the unfortunate event of an unhappy customer, we
hope that this outline will provide a good starting
point when you get into those sticky situations!
>>
Click here to download the guideline (PDF)
(This file requires Adobe Acrobat Reader. Click
here to download the free reader)
Coverings Seminars
Each year at the annual Coverings show, CTDA conducts
several free seminars ranging from The Basics of Tile,
to Distribution software, to
Management Conference
Resort setting provides a valuable opportunity to
learn from the nation's finest speakers, discuss needs
with suppliers, and share ideas and solutions to mutual
problems. Programming on subjects designed to improve
both your professional and personal life.
Learn more >>
Coverings Events
Annually at the Coverings Show, CTDA holds an evening
reception which allows you to unwind from the show
and network with other members. The Member Lounge
provides refreshments throughout the day, private
meeting rooms and a quiet retreat from the show floor.
Membership Directory
Member listings fully indexed by name and product
lines distributed provides you with excellent exposure
to the tile industry. Used by architects, designers,
contractors and manufacturers worldwide
Distributor Referral Network
Thousands of calls a year from consumers looking
for specific tile lines are referred solely to CTDA
members.
Website Search Engine Listing
Your company is also listed in our Internet search
engine visited by thousands of ceramic tile buyers
annually. The search engine can be accessed through
two websites: www.ctdahome.org
and www.tiledealer.org.
CTDA Logo
Use of the CTDA logo on business cards, letterhead
and product literature demonstrates your commitment
to the industry
Company Performance Report
Company specific breakdown of financial performance
in relation to other distributors. Serves as an action
tool in evaluating your company's strengths and weaknesses.
Profit Improvement Report
Quarterly report outlines current financial and marketing
topics that influence distributors' profitability
in today's market
Distributor Profile Study
Comparative analysis of inventory turnover, freight
expenses, client profile, and sample cost, for distributors
across the country
CTDA Website
State-of-the-art resource for the latest industry
and member news. Links to member pages improves communication
within the tile industry.
CTDA Monthly E-Newsellter
Monthly members only electronic newsletter updating member of CTDA on what it is currently doing.
CTDA Weekly Value Delivered Email
Weekly email sent to all member and potential members of CTDA promoting different benefits of membership.
Electronic Resource Center
Members have exclusive access to the online Electronic
Resource Center where they can network with each other
and learn of the latest CTDA programs/activities,
etc.
Tile Management Quarterly
Informative newsletter furnishes timely information
on tile management issues, distributor topics, industry
news, and upcoming events.
TileDealer Magazine
TileDealer Magazine is CTDA's bi-monthly publication
aimed at ceramic tile distributor and dealer professionals.
The purpose of TileDealer is to provide knowledge
of materials, trends, and techniques, therefore, increasing
the effectiveness of ceramic tile and stone salespeople.
TileDealer’s editorial content includes one-on-one
interviews with industry leaders, never-before-offered
management and training articles, product innovations,
industry insights, an industry calendar, a classified
section and much more. CTDA members receive TileDealer
Magazine free with their membership.
Go to TileDealer.org >>
Freightquote.com
CTDA has partnered with Freightquote.com, an online
shipping service, to help solve your shipping problems.
Freightquote.com can help you: (1) Compare rates from
more than 60 different carriers. (2) Select your carrier
by lowest cost or fastest transit (3) Schedule an
online pickup (4) Automate pickup and delivery (5)
Handle invoicing and BOLs, thus eliminating paperwork.
(6) Receive one simplified statement of all shipping
activity at the end of each month.
Schechner Lifson Insurance
MYSTIC is the industry-specific property/casualty
insurance program administered by Schechner Lifson
Corporation. Some of the highlights include:
- Worldwide coverage
- Non-auditable liability policy
- Selling price valuation on sold inventory
- Ocean marine rates as low as .11/100 of sales
- Workers compensation includes managed care discounts
- Travel accident and international coverage available
- All coverage underwritten by A-rated carriers
- Complete loss control programs available at no
charge for shop safety, auto fleet, workers compensation
and many other business elements
- Directors and officers insurance as well as Employment
Practices liability available at discounted premiums,
which include web access for loss control and human
resource legal issues
- Credit Insurance available to insure accounts
receivable
NAW Business Services
Receive discounts on insurance programs, client
collection services, telephone charges, auto rentals,
and delivery services.
Click
here for more information >>
F.W. Dodge Discounts
CTDA members receive exclusive discounts on the world's
most powerful construction lead generation service.
Save on business and health insurance programs, client
collection services, telephone charges, auto rentals,
and delivery services
Pay American Liabilities of Italian Origin
The Pay American Liabilities of Italian Origin service is offered by the Banca Monte dei Paschi di Siena New York Branch. This service is used primarily to handle the payments of invoices generated through the export of Italian products to Canadian or US importers.
Learn more >>
